About Lotter7 Every question answered In One Place

Once your KYC verification is complete, the name on your Lotter7 account cannot be changed — it must match your ID document. If there's a typo in your name before KYC is done, contact support and they can correct it.

Steps to change your mobile number:

• 1
  Log in to your account → click the profile icon
• 2
  Go to Account Settings → Personal Information
• 3
  Click the "Change Mobile" button
• 4
  An OTP will be sent to your old number — verify it
• 5
  Enter your new number and verify it with an OTP as well

If you no longer have access to your old number, contact live support and send a copy of your ID to have it changed manually — this process takes 24–48 hours.

With Lotter7's Daily Check-In program, logging in every day earns you points and occasional free spins. Here's how it works:

• Days 1–3: 10 loyalty points per day.
• Days 4–6: 15 points + 5 free spins.
• Day 7 (streak complete): 30 points + 20 free spins and a special reward.

Free spins will appear in the "Promotions" or "My Bonuses" section. From there, click on the designated game to use them directly. Free spins are valid for 48 hours — they'll expire if unused within that window. Winnings from free spins are subject to a x30 wagering requirement.

A Lotter7 account is typically locked for one of three reasons:

1. Five consecutive incorrect password attempts: Account locked automatically for 30 minutes. Wait for the time to pass or use OTP login instead.

2. Pending KYC verification: If KYC is not completed within 30 days of registration, some features will become restricted. Uploading your ID will resolve this immediately.

3. Suspicious activity: An unusual login location or rapid sign-ins from multiple devices can trigger a security lock.

In any situation, reach out via Live Chat support — after verifying your identity, the support team can restore access to your account within 2–4 hours.

Lotter7's policy is — One account per person. That said, multiple people in the same household can each open their own account using separate IDs and different mobile numbers — this is fully permitted.

What's not allowed:

• Two separate accounts belonging to the same person
• Opening an account in someone else's name for your own use
• Creating multiple accounts to claim bonuses

If any of these are detected, all associated accounts and balances may be permanently forfeited. If you've forgotten your old password, recover your existing account instead of creating a new one.

KYC verification at Lotter7 confirms your identity and age. Here's what you'll need:

Proof of identity (any one of the following):

• National ID card (NID) — photos of both the front and back
• Passport — photo page
• Driving license (must include photo and name)

Where to submit: Log in → go to Profile → select "Verify" or "Verify Account" and upload your documents. Maximum file size is 5 MB; accepted formats are JPG, PNG, or PDF.

Verification is usually completed within 24 hours. If your documents are unclear, you may be asked to re-upload them. You can play without KYC, but withdrawals will not be available.

The Lotter7 welcome bonus is not applied automatically — you need to activate it during your first deposit. Follow the steps below:

• 1
  After registering, log in and go to the "Deposit" button
• 2
  Before making your deposit, look for the "Promo Code" or "Activate Bonus" option and select the WELCOME bonus
• 3
  Deposit a minimum of ৳500 (get a 100% match up to ৳5,000)
• 4
  Once the deposit is successful, the bonus will be credited to your bonus balance instantly

Bonus wagering terms: The bonus amount must be wagered x30 (for example: if you receive a ৳1,000 bonus, you must place ৳30,000 in bets). Validity period is 30 days. Can be used on Sports Betting and slots. Wagering in Live Casino does not count toward bonus wagering requirements.